Artifacts derived from research: Empathy Maps & Personas
Image: Contributor Persona
I conducted contextual inquiries and surveys with regular contributors, one-time contributors, and potential contributors.
I conducted contextual inquiries and surveys with regular contributors, one-time contributors, and potential contributors.
Image: Contributor Empathy Map
SAR's contributors are highly educated, previously published authors, but are often frustrated and anxious about the submission process and guidelines due to lack of standardization across publishers and a lack of transparency into the process.
SAR's contributors are highly educated, previously published authors, but are often frustrated and anxious about the submission process and guidelines due to lack of standardization across publishers and a lack of transparency into the process.
Contributor Journey Map
Image: Contributor Journey Map
This really helped to clarify what to nail down in the design: make sure contributors knew whether their work would fit before they started, make the submission process clear, and provide continuing communication.
Flow Architecture Diagram
Detailed flow with branches and states.
Submission to Publication Flow: Figma Prototype & Narrated Walkthrough Video
It's like a choose your own adventure game! The Figma prototype follows the happy path flow outlined in the Process slide above. The video provides narration and context, which I prefer.
